Protecting customer data and privacy is our #1 priority. Intuit has implemented multi-factor authentication across all of our products to protect your account and ensure only you have access to your data. As part of this, when you sign-in or when you make a change to your account information (such as email, password, user ID) you may be required to use a one-time confirmation code to complete the process.

Does this mean that someone tried to access my account?

No. This extra layer of security is being implemented as an industry best practice for all of Intuit’s products. You can be assured that protecting your data and privacy is our #1 priority. We use the same encryption and security measures as major banking institutions.

I checked my email and I didn’t receive the code, what should I do?

It can sometimes take a few moments for the code to arrive in your email box. Please wait several minutes. 

Be sure to check your bulk/junk/spam or clutter mail folder to see if the code went there, or you can also try to Set up common email accounts/domains to receive Intuit email communications.

If the code does not arrive, click the Didn’t receive a code link in the Check your email window to generate another code. 

IMPORTANT: once you generate a new code, any prior code will expire. It is important that you use the most recent confirmation code in the Check your email window.

Can I turn off the option to verify my account after signing into my Intuit account?

When you sign into an existing Intuit account on an unrecognized computer or device, we'll ask you to verify your identity first. We're just making sure you're really you so that your Intuit data stays safe and secure. We don't allow you to turn this security feature off.

What can I do to help?

  • Do NOT use the same password for your Intuit products that you use for any other online product.
  • Use unique information-not basic information that can easily be found online.
  • When you receive email notifications, do NOT click on suspicious links.  Instead, cut and paste the URL link directly into your browser.

My code doesn’t work, what should I do?

If you have typed the exact code that was sent and it doesn’t work, this is most likely because you have generated multiple codes and are not using the most recent one. 

Please click Didn’t receive a code, then wait until the new code arrives. This may take several minutes. Use the most recent code sent to you. 

NOTE: some email platforms append emails from the same sender, so your latest code may display as a response or reply to one of the earlier codes.